Silverdale Scientific

Silverdale Scientific Ltd
Trading Terms & Conditions

Issue 23rd March 2021

Orders are accepted only under the terms described below unless we have varied these terms in writing.

Orders will be accepted verbally but will only be shipped after receipt of an official purchase order and/or prepayment. Purchase orders should be emailed as a PDF to
VAT exempt orders must be received in writing with a signed exemption certificate.
As our invoices will only be issued electronically in PDF format, all purchase orders must include an accounts payable email address and without that cannot be accepted.

Prices quoted
The price charged to the customer will be that as listed on our website at the time of purchase.
In the event of a pricing error, we will not be liable to supply that item to you at the stated price if we notify you before we dispatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether you wish to order the item at the revised price.
All prices quoted exclude VAT which will be added to the invoice at the prevailing rate at the date of invoice.
Non-UK EC commercial or academic customers providing a valid VAT number will not be charged VAT. UK VAT exempt orders cannot be accepted until a signed official VAT exemption certificate has been provided.
As Origin student licenses are only valid as personal purchases VAT is always payable. Students in Ireland are charged the Irish rate of VAT under the EU VAT MOSS non-union scheme.

Credit accounts may at our discretion be opened after successful completion of one initial order and receipt of a completed Credit Account Application Form.
All UK & Irish Universities have been automatically granted credit accounts with a credit limit of £10,000. Our standard terms for all customers with credit accounts are payment in full within 30 days of the date of invoice. Payment must be made by credit transfer direct to our bank, cheques are not accepted. Payment for orders less than £1,000 may also be made by credit or debit card.

Goods will remain the property of Silverdale Scientific until payment in full has been received.

Delivery & carriage charges
We aim to ship all orders within 1-3 working days from receipt of order. Wherever possible software is supplied electronically with no shipping charge. Where goods are shipped, they are sent by next working day courier. The minimum charge is £20.00, but carriage on export, distant, heavy, bulky or high value goods orders will be more.

Damage or loss in transit
Goods are invoiced the same day they are shipped. Goods received damaged must be noted on the carriers' delivery note at the time of receipt and notice sent in writing or by email to us within 24 hours of receipt. Claims for damage in transit where the d/note is signed as 'goods unexamined' cannot be accepted. Claims for missing goods must be made in writing within 7 days.

Returns will not be accepted without an RMA number. Contact Customer Services for Returns Authorisation. If you are not 100% satisfied with the item(s) you have ordered then we will give you a full refund if you return them to us within 14 days of receipt and in a re-saleable condition, i.e., in their original packaging. Under no circumstances can software be returned once the license has been registered. If you are not sure that the software is suitable for your purposes request a no charge evaluation version first, so the suitability may be confirmed before ordering.

All goods carry a minimum of 12-months return to base warranty. To claim under warranty, call to obtain a RMA number then return the goods carriage paid with all manuals and accessories, together with a copy of our original invoice. We will replace, repair or issue a credit to the value of the purchase price. Liability is restricted to goods we have supplied provided they have not been damaged, misused or tampered with. You are responsible for returning the goods to us; we will bear the cost of returning the goods after repair or replacement to the original delivery address.

Website: Privacy and data use
Our privacy policy is that we do not hold any personal data other than your contact details and email address. We never share data with third parties. We do not store your financial details.
When you have registered ownership of software we have supplied, we will use the email address you give us to let you know of software updates and relevant new versions.

Contact us
Claims or queries concerning this document should be addressed to
Natalie Stephens, Silverdale Scientific Ltd., Silverdale House, 111 Wendover Road, Stoke Mandeville, Bucks. HP22 5TD Tel:07396 397691